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Pickup in store: Free. Check our openning hours.
Regular delivery: Made by carrier (Purolator, Nationnex, La Roue Libre etc.)
- Quebec: 12$ 6$ jusqu'au 24 décembre 2024; Free after 150$
- Ontario: 17$
- rest of Canada: 19$.
Same day delivery: valid for the island of Montreal only, for orders placed before 2 p.m. and for delivery from Tuesday to Saturday only.
We ship mainly to Canada and the USA. For more information on international shipping, please contact us with your product list at [email protected] so that we can submit the rate to you.
Shipping costs are $40 minimum (equivalent to approximately 1.5kg). Please note that shipping and customs fees are the responsibility of the buyer.
RETURN
*Starting December 1sr, we offer exchanges and store credit until January 31 on Christmas purchases, only in store with presentation of proof of purchase and return conditions respected.
Returns are accepted within 10 days of receipt of the product, the Canada Post stamp on the package serving as proof. Products damaged, worn, soiled, incomplete or showing signs of use cannot be returned.
If a product is received broken, Boutique Bouche Bée must be notified within 24 hours of receipt, with photo proof. We are unable to reship a product. The one received broken will be refunded to you. Thank you for your understanding.
The products must be able to be resold and must therefore be returned in their original packaging where applicable. The products on sale or in promotion are neither returned nor exchanged.
Return costs are the responsibility of the customer. The package must be returned to the following address: Boutique Bouche Bée 3772 rue Ontario Est Montréal QC H1W 1S2
In case of exchange, the product will be sent within 14 days of receipt, under guarantee of available stock. The shipping costs will be borne by the customer.
If you wish to be reimbursed, you will receive the transfer to your account within 10 days of receipt of the package being returned to Boutique Bouche Bée. The amount will be paid to the bank card account that made the payment for the first order.
Any request for reimbursement must be presented with the supporting invoice in order to be processed.
In store, requests could be accepted within 14 days. If the method of payment or the person making the request does not appear to be related to the initial purchase, the refund request may be refused, at the sole discretion of the store and its team.
